Help & Support

Payments Delivery Returns

Terms & Conditions FAQs Privacy

Payment Policy

We accept all major Debit/Credit card payments through Worldpay.com.

An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.

Security

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

The transfer of the purchase details from the retailers site to Worldpay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.

Security for the Shopper

Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Data Storage

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.

Top

Delivery Policy

Delivery fees

Delivery fees vary due to different sizes, weights and shapes of products. You will be advised of the relevant shipping and handling charge when you place your order. Delivery times

The majority of orders with OrpOnline.co.uk are dispatched within 1-3 days due to testing, but this may vary on the odd occasion i.e. if your item isn't in stock, however you will be contacted if this is the case.

All items on an order that you place with us will be dispatched together.

Our warehouse dispatch times are 9:00-3:30 Monday-Friday. If an order is placed over a weekend you can expect to receive it from Thursday.

Unfortunately we cannot specify a timed delivery. However you may contact the couriers once the order has been dispatched and ask them for an approximate delivery time, but there are no guarantees.

What happens if you are not in?

If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date, or it may be possible to pick the order up from the local depot. Please confirm this with the courier first, identification will be required on request. The couriers will hold goods for up to five days before returning the goods back to us.

Signing for Goods

If you are unable to check the contents of the package at time of delivery please sign for the goods as “unchecked”. Failure to do so may affect any warranty claims you make thereafter.

It is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.

It is your responsibility to notify us of any incorrect goods supplied immediately from delivery and we will advise you of the correct procedure for rectifying this.

We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date.

Damaged or defective goods

You should inspect your goods immediately upon delivery for defects, damages or shortage.

If you find any defects or damages you must:

Inform us within 2 days and we will arrange for the collection of your goods. It will be your responsibility to inform us within 2 days from delivery.
- e-mail to info@Orponline.co.uk
- Call Us on 01743 884765
- In Writing at: ORP Surveillance Limited, West Bulthy, Bulthy, Welshpool, SY21 8ER, United Kingdom.

Make a note on the carriers delivery consignment note that the goods were "DAMAGED"
You must also Take photo evidence of both the damaged box & any damage to products within

Warranties, on all items, are RTB (Return to Base) excluding items damaged in transit, (these will be replaced at no cost to you).

Please note images used on our web site are for illustration purposes only and may differ from actual products received.

Top

Returns Policy

Before product is returned to OrpOnline.co.uk please download a (RMA) Return Merchandise Authorization form .

All the information on the request form must be completely filled out and emailed back to the returns dept in order to obtain an RMA number.

RMA numbers are valid for 15 days from the date of issue. RMA numbers must be written on the outside of the shipping carton. Please use a copy of the RMA form as a packing list and include it in the box with your return. Any returned packages that do not clearly display a valid RMA number will be refused, as will packages received over 15 days from RMA issue date.

All customers are responsible for freight charges associated with the return of products as well as the proper packaging of the items to avoid product damage during shipping.

We strongly recommend the package you are returning is fully insured. We suggest you use a service that can provide “proof of delivery”. OrpOnline.co.uk will not be liable for items lost or damaged in transit.

Returned items must be (Undamaged) in original packaging, with all original boxes, packing materials, manuals, blank warranty cards, all other accessories however small and documentation provided by the manufacturer.

Any RMAs returned found to be modified, altered, tampered with or not to be defective will incur a £20 +VAT testing charge plus return shipping costs. This must be paid before the product is returned to you.

Any RMAs returned deemed defective due to customer misuse will also incur a £20 +VAT testing charge plus return shipping costs.

Any returned products with items missing, the items missing will be charged to the customer.

Top

Privacy Policy

OrpOnline.co.uk is aware that you, the consumers, are concerned as to what happens with personal information provided by you. We respect your privacy and treat all information as private and confidential, we will only use information supplied by you for the purpose of internal accounts purpose, delivery of goods, and for us to keep in contact with you from time to time regarding your order progress. We may also use this information for improving our quality of service and inform you of promotional deals we are offering from time to time.

We do not and will not sell or release information provided by you to any other third parties, except when in connection with your orders, or in exceptional cases of debt recovery. Unless required by law.

Minors

The OrpOnline.co.uk website is not intended for children and we ask that no one under the age of 18 submits personal information to us or uses the site without supervision of a parent or guardian.

Cookies

The use of cookies enable us to keep track of your shopping patterns thus enabling us to identify you. Should you wish you can disable cookies through the browser settings.

Top

Shopping Cart

0 Product(s) in cart

Total £0.00

» Checkout

Top 5 Sellers

	Terms and Conditions \| Privacy Policy \| About Us \| Site Map © ORPonline.co.uk 2008 \| All Rights Reserved Registered in England number: 45 333 99 VAT Registered : 736 4285 19 All Prices Exclude VAT unless otherwise stated. All prices and specifications are subject to change without notice. Some products may differ from images shown. E&OE (Errors and Omissions Excepted)
Ecommerce website design : Omnipresence.me.uk